At tv999, we take your privacy seriously. This policy explains exactly what personal data we collect when you use the tv999 platform, why we collect it, how we use it, and what rights you have over your own information. We've kept the language straightforward — no legal maze, just clear answers.
Six core commitments that define how tv999 handles your personal data. Full details are in the policy sections below.
All personal data stored by tv999 is encrypted at rest using industry-standard protocols. Your name, mobile number, and transaction history are never stored in plain text. Access to stored data is restricted to authorised personnel only.
tv999 does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. Your information is used only for the purposes described in this Privacy Policy — nothing else, no exceptions.
Because most tv999 players in Bangladesh access the platform via mobile, our security measures are specifically designed for mobile environments. bKash, Nagad, and Rocket payment data is processed through secure, tokenised channels — tv999 never stores your mobile banking PIN or password.
You have the right to access, correct, or request deletion of your personal data at any time. tv999 will respond to data requests within 30 days. Some data may be retained for legal or regulatory compliance reasons even after an account is closed.
tv999 only collects the data that is genuinely necessary to operate the platform, verify your identity, process payments, and comply with applicable regulations. We do not collect data speculatively or for purposes we haven't disclosed in this policy.
Promotional communications from tv999 are opt-in. If you no longer want to receive bonus offers, game updates, or promotional messages, you can unsubscribe at any time from your account settings or by contacting support. Opting out does not affect your account or access to the platform.
This Privacy Policy applies to all services provided by tv999, including the website at tv999.app and the tv999 mobile application. It explains how tv999 collects, uses, stores, and protects the personal data of registered players and visitors.
By registering an account on tv999 or using any part of the platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. If you do not agree with this policy, you should not use tv999.
This policy is written with Bangladesh-based players in mind. tv999 is committed to handling your data responsibly and transparently. If anything in this policy is unclear, contact our support team before proceeding.
Quick summary: tv999 collects only what it needs, uses it only for the purposes stated here, keeps it secure, and never sells it to third parties. You have the right to access and control your own data at any time.
tv999 collects personal data in the following categories:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Registration & KYC verification |
| Contact Data | Mobile number, email address | Registration |
| Financial Data | Mobile wallet number (bKash/Nagad/Rocket), deposit and withdrawal history, transaction amounts | Deposits, withdrawals, KYC |
| Gaming Data | Game history, bet amounts, session duration, win/loss records | During gameplay |
| Technical Data | IP address, device type, browser type, operating system, app version | Automatically on platform access |
| Usage Data | Pages visited, features used, click patterns, session timestamps | Automatically during platform use |
| Communications Data | Support chat transcripts, email correspondence | When you contact support |
tv999 does not collect your mobile banking PIN, password, or OTP codes at any point. Payment transactions are processed directly through your mobile banking provider's secure interface. tv999 only receives confirmation of a successful transaction and the associated amount.
When you use the tv999 app, we may request access to your device's camera (for document upload during KYC) and notification permissions (for bonus alerts and account updates). These permissions are optional and can be managed in your device settings at any time.
tv999 uses your personal data for the following purposes:
tv999 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. If your account is flagged by our automated fraud detection systems, a member of the tv999 compliance team will review the case before any action is taken.
tv999 processes your personal data on the following legal grounds:
tv999 does not sell your personal data. We share data only in the following limited circumstances, and only to the extent necessary for the stated purpose:
Important: tv999 will never share your personal data with advertisers, data brokers, or any third party for commercial marketing purposes. If you receive unsolicited communications claiming to be from tv999 partners, treat them as suspicious and report them to [email protected].
tv999 retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and regulatory obligations. Specific retention periods are as follows:
When data is no longer required and the retention period has expired, tv999 securely deletes or anonymises it so that it can no longer be linked to you as an individual.
tv999 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These include:
While tv999 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. If you suspect that your tv999 account has been compromised, contact support immediately via live chat. You are also responsible for keeping your own login credentials secure and not sharing them with anyone.
tv999 uses cookies and similar tracking technologies on the website and in the mobile app to improve your experience and gather usage analytics. The types of cookies used are:
tv999 does not use third-party advertising cookies or tracking pixels that share your data with advertisers. You can manage cookie preferences through your browser settings, though disabling essential cookies will affect your ability to use the platform.
As a tv999 player, you have the following rights regarding your personal data. To exercise any of these rights, contact us at [email protected] with your registered mobile number and a description of your request. tv999 will respond within 30 days.
Request a copy of all personal data tv999 holds about you, including your account details, transaction history, and gaming records.
Request correction of inaccurate or incomplete personal data. Some corrections may require identity re-verification.
Request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to legal retention obligations.
Request that tv999 restricts processing of your data in certain circumstances, such as while a dispute is being investigated.
Request your personal data in a structured, machine-readable format so you can transfer it to another service provider.
Object to processing of your data for marketing purposes at any time. You can also object to processing based on legitimate interests in certain circumstances.
tv999 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on tv999 or provided personal data to us, contact [email protected] immediately. We will investigate and, if confirmed, close the account and delete all associated data as quickly as possible.
tv999 uses age verification measures during registration and KYC to prevent underage access. If age verification cannot be completed, the account will be restricted until verification is successful.
tv999 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable regulations. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.
For significant changes that materially affect how we handle your personal data, tv999 will notify registered players via their registered mobile number or email address where possible. Continued use of the tv999 platform after a policy update constitutes acceptance of the revised policy.
We recommend reviewing this page periodically to stay informed about how tv999 protects your privacy.
If you have questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, contact the tv999 data team:
Please include your registered mobile number and a clear description of your request or concern. tv999 aims to respond to all privacy-related queries within 30 days. For urgent matters such as suspected data breaches or unauthorised account access, use live chat for the fastest response.
Data requests: When submitting a data access, correction, or deletion request, tv999 may need to verify your identity before processing the request. This is to protect your data from being accessed or deleted by someone other than you.